|09-16-2013, 04:22 PM||#1|
Send/Receive errors in Mail servers
Nothing is more annoying than not being able to get your email when you want it and be presented with a sometimes very cryptic or a seeming meaningless error code instead. Although there are a multitude of error codes that you could be presented with, there are a couple of common solutions that work for many cases.
Aside from offering common solutions, this guide also contains a list of send/receive error codes which you may encounter and their meaning. For certain error codes, a more specific solution is mentioned.
Check your email account settings.
If you just configured your mail account and are directly presented with a send/receive error, you should start with verifying if your account settings are correct. You can get this information from your ISP or email administrator. Settings for several large free email providers can be found here.
When you are trying to send a message from another network than the network where the mailbox is located (for instance, from a hotel or a wifi hotspot, then you need to enable authentication for the configured SMTP server as well.
When Outlook worked before and you’re suddenly presented with send/receive errors, it is still good practice to verify your account settings and make sure that they are current. For example, several ISPs have increased their email security settings which could require you to enable SSL or make port changes. Also, sometimes they have merged with other ISPs and decommission the old account settings over time requiring you to make changes.
Trying your account settings on another computer or creating an additional mail profile for testing could help you determining if it is an issue with your current account configuration settings.
Disable virus scanner integration.
Virus scanners which integrates themselves with Outlook are a known source of causing all sorts of send receive issues. For instance, the following time-out issues are often a result of this;
-The operation timed out waiting for a response from the receiving (POP) server
-A time-out occurred while communicating with the server
Other issues that are often caused by having a virus scanner integrated with Outlook are;
-Outlook being very slow in collecting your email
-Messages ending up stuck in your Outbox (also see below)
-Messages being sent but never received
-Sending or receiving blank messages
-General message corruption
Disabling your virus scanner’s integration with Outlook does not compromise your security as you’d still be sufficiently protected by the on-access scanner part of the virus scanner. For more details see; Disable virus scanner integration?
Check your firewall settings.
Firewalls can block incoming and outgoing traffic so make sure that Outlook and/or the required ports for email are listed as an exception to go through.
If you are presented with send/receive errors after updating Outlook, you probably need to reconfigure your firewall to re-allow Outlook to pass-through again. This is because several firewall solutions (such as ZoneAlarm) verify via a hash that it is indeed the correct outlook.exe that is trying to pass through the firewall and not some virus which named itself outlook.exe. Since with some updates the outlook.exe gets updated as well, you’ll need to accept it as safe again. You can find more information about this in the manual of your firewall solution.
Issues with add-ins
Aside from virus scanners, there could be other add-ins installed which integrate itself with the send/receive process of Outlook. Loading Outlook in Safe Mode is a good first step to see if add-ins are indeed the cause of the issues.
To further troubleshoot add-ins, manually disable each of them and re-enable them one-by-one to find the culprit.
Check data store integrity
If there are issues with the delivery location (your Outlook mailbox), then this could result in send/receive issues. Checking the integrity of your delivery location can be done with scanpst.exe or scanost.exe (depending on your mail account type). In some cases you’ll need to run the pst2gb tool when the data store is full.
If you are using an Exchange account, then you could also try it with Cached Exchange Mode disabled and see if it works correctly now. If it does, rename the ost-file to .old and have Outlook rebuild the ost-file or verify that the configured location for the ost-file in your account settings is valid.
Stuck message or hidden read receipt
A stuck message is also often a source of having send/receive issues. While it is easy enough to spot a message stuck in your Outbox, in some cases the stuck message can be a Read Receipt which are hidden messages and thus much harder to recognize as the issues and to delete.
Other send/receive issues
Below is a short list of other common send/receive issues which you could encounter but which are not directly identified by a send/receive error.
Considering this issue has been fixed quite a while ago, you probably have installed the latest version already via Microsoft Update (recommended) but it’s still worth checking if you are fully up-to-date (Service Pack 3 for Office 2007 fixes it as well). You can also download the update here and apply it manually.
More information: Issues with Outlook 2007 after applying KB2412171
Send/Receive error codes
Searching in the error list below probably goes best with the Find function of your browser. For most browsers the keyboard shortcut for the Find function is CTRL+F.
When typing in the error code, please note that the error code starts with the digit 0 and not with the letter O.
NNTP (News Server) Errors
RAS (Remote Access) Errors
Enhanced Mail System Status Codes
Aside from getting the reported errors, there usually also is another error code listed. These error codes consist of 3 digits which could be separated by a dot. For instance; 553 or 5.5.3
These errors could also be sent to you in an email (usually from System Administrator) with a Delivery Status Notification code in it.
The first number will tell you the general status of the message;
The second 2 numbers will give you more details about why the message is delayed or failed;
Common combinations are
More details about the individual error codes can be found within the base RFC document and its listed updates at the top.
Other error codes
Aside from the above listed error codes, there are many more error codes which you could encounter during send/receive. These usually refer to internal errors from Outlook, are specific to a certain mail server or are actually coming from your virus scanner or another add-in that integrates with your send/receive or networking process.
Due to the nature and origins of these error codes, the list above will probably always remain incomplete. If you encounter a new send/receive error, have a better description or even a solution for it, please email it to me (preferably with a screenshot of the error attached) and I’ll update the list accordingly
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ویرایش توسط AsadSAAD : 09-16-2013 در ساعت 04:42 PM
|علاقه مندی ها (Bookmarks)|
|(news, (remote, 0x800ccc00 authentication, access, access), account, account. pop3_invalid_password 0x800ccc93 unable, address, address. winsock_wsaefault 0x800ccc44 unable, allowed. imap_connection_refused 0x800cccda unknown, api, appears, application. winsock_wsavernotsupported 0x800ccc42 - winsock_wsaeproclim 0x800ccc43 bad, attempt, authorization, authorize, available. smtp_421_not_available 0x800ccc68 mailbox, blocking, body, busy. busy 0x800ccc0c - not_init 0x800ccc0d cannot, busy. smtp_450_mailbox_busy 0x800ccc69 mailbox, called, canceled, caused, certificate, changed. imap_changeduid 0x800cccdc user, client. imap_auth_not_possible 0x800ccce0 no, closed. connection_dropped 0x800ccc10 address, code description error, code. smtp_unknown_response_code 0x800ccc62 syntax, command, communicating, connect, connected, connected. already_connected 0x800ccc04 - conn 0x800ccc05 not, content invalid_cert_cn 0x800ccc02 invalid, damaged, data. imap_incomplete_line 0x800cccd9 connection, date. invalid_cert_date 0x800ccc03 user, date. nntp_date_failed 0x800cccac unable, dial, disconnect. imap_unsolicited_bye 0x800cccde invalid, display, download, e-mail, error, error. imap_recvr_error 0x800cccd8 incomplete, error. imap_svr_syntaxerr 0x800cccd5 not, error. nntp_response_error 0x800ccca1 newsgroup, errors error, exceeded. imap_buffer_overflow 0x800cccd7 recovery, exceeded. smtp_552_storage_overflow 0x800ccc6e invalid, failed. imap_loginfailure 0x800cccd2 message, failed. imap_uidorder 0x800cccdd unexpected, failed. nntp_list_failed 0x800ccca3 unable, failed. nntp_newgroups_failed 0x800ccca2 list, failed. sicily_logon_failed 0x800ccc19 a, failed. smtp_554_transact_failed 0x800ccc78 unknown, field. smtp_rejected_sender 0x800ccc79 server, found. nntp_body_failed 0x800ccca9 unable, found. nntp_head_failed 0x800ccca8 message, found. pop3_invalid_user_name 0x800ccc92 password, found. ras_procs_not_found 0x800cccc4 ras/dun, found. smtp_550_mailbox_not_found 0x800ccc6a error, function, group. nntp_group_failed 0x800ccca5 group, header, headers. nntp_headers_failed 0x800cccad unable, headers. nntp_xhdr_failed 0x800cccae invalid, imap, implemented. mtp_504_command_param_notimpl 0x800ccc67 command, implemented. smtp_502_command_notimpl 0x800ccc65 improper, incomplete incomplete 0x800ccc0b server, incorrect, incorrect. smtp_501_param_syntax 0x800ccc64 command, initialize, installed. ras_not_installed 0x800cccc3 ras/dun, interpret, invalid. pop3_response_error 0x800ccc91 invalid, limit, list, list. nntp_listgroup_failed 0x800ccca4 unable, load, load load_sicily_failed 0x800ccc01 invalid, locate, locked, mailbox, maildrop, marked, messages, messages. smtp_452_no_system_storage 0x800ccc6d storage, mime, missing. ras_invalid_connectoid 0x800cccc6 error, occurred, open, operation user_cancel 0x800ccc18 logon, password. nntp_invalid_userpass ras, post, process, processing, progress., progress. winsock_wsaeinprogress smtp, range. pop3_popid_out_of_range imap, read, recipients, recipients. smtp_rejected_recipients 0x800ccc7a no, recognized. invalid_account 0x800ccc17 user, rejected, reply socket_write_error 0x800ccc14 unable, reply-to, request. imap_bad_response 0x800cccd4 syntax, request. smtp_451_error_processing 0x800ccc6b user, request. socket_read_error 0x800ccc13 unable, required. pop3_need_stat 0x800ccc95 no, response, response. imap_unrecognized_resp 0x800cccdb user, response. pop3_parse_failure 0x800ccc94 stat, response. smtp_response_error 0x800ccc61 unknown, retrieval. pop3_no_marked_messages 0x800ccc97 message, returned. ras_error 0x800cccc5 connectoid, returned. smtp_500_syntax_error 0x800ccc63 parameter, send, send/receive errors in mail servers, sender, sender., sequence. smtp_503_command_seq 0x800ccc66 command, server, server invalid_address_list 0x800ccc12 unable, server timeout 0x800ccc1a unable, server. cant_find_host 0x800ccc0e cannot, server. failed_to_connect 0x800ccc0f connection, server. imap_notimapserver 0x800cccd6 buffer, server. invalid_address 0x800ccc11 mailing, server. nntp_article_failed 0x800ccca7 message, server. nntp_group_notfound 0x800ccca6 message, server. nntp_next_failed 0x800cccab unable, server. nntp_post_failed 0x800cccaa unable, server. pop3_no_messages 0x800ccc96 no, server. pop3_no_store 0x800ccc90 client, server. smtp_551_user_not_local 0x800ccc6c no, server), settings. ras_get_dial_params, socket socket_connect_error 0x800ccc16 user, sockets, sockets. winsock_failed_wsastartup 0x800ccc45 operation, space, specified. smtp_no_recipients pop3, specified. smtp_no_sender 0x800ccc7b no, ssl. secure_connect_failed winsock, state. imap_improper_svrstate 0x800cccdf unable, store, stored, subsystem, support, syntax, syntax. smtp_553_mailbox_name_syntax 0x800ccc6f transaction, tagged. imap_tagged_no_response 0x800cccd3 invalid, time-out, type 0x800420cb mail, type 0x800ccc40 network, type 0x800ccc60 invalid, type 0x800ccca0 news, type 0x800cccc2 ras/dun, type 0x800cccd1 login, types. imap_out_of_auth_methods nntp, unusable. winsock_wsasysnotready 0x800ccc41 windows, user, valid, windows, winsock, winsock. socket_init_error 0x800ccc15 unable|
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